Service Metrics as of 1/13/2026
100%
within 2 days
New Business Email Turnaround Time1
99%
within 3 days
Underwriting Review
Turnaround Time2
13 days
Average Cycle Time3
18 min
Average In-Force Hold Time4
Performance Metrics as of 12/01/2025
46%
Instant Decision5
51%
Instant Decision (under age 50)6
85%
Exam-Free Decision7
66%
10 day Decisions8
90%
First Call Resolution9
$1.08B
Claims Paid YTD10