Service Metrics as of 2/10/2026
100% within 2 days
New Business Email Turnaround Time1/bannerlife_icon_08-envelope-open-blue.png?sfvrsn=bc9ea7e8_1 "BannerLife_Icon_08-Envelope-Open-Blue"){kind=icon}
98% within 3 days
Underwriting Review Turnaround Time2/bannerlife_icon_02-clock-blue.png?sfvrsn=2f2473e2_1 "BannerLife_Icon_02-Clock-Blue"){kind=icon}
11 days
Average Cycle Time3/bannerlife_icon_03-gears-blue.png?sfvrsn=abe1db75_1 "BannerLife_Icon_03-Gears-Blue"){kind=icon}
1 min
Average In-Force Hold Time4/bannerlife_icon_10-customer-service-headset-blue.png?sfvrsn=63af80f8_3 "BannerLife_Icon_10-Customer-Service-Headset-Blue"){kind=icon}
Performance Metrics as of 12/01/2025
46%
Instant Decision5
51%
Instant Decision (under age 50)6
85%
Exam-Free Decision7
66%
10 day Decisions8
90%
First Call Resolution9
$1.08B
Claims Paid YTD10