Service Metrics as of 5/19/2026
100% within 2 days
New Business Email Turnaround Time1/bannerlife_icon_08-envelope-open-blue.png?sfvrsn=bc9ea7e8_1 "BannerLife_Icon_08-Envelope-Open-Blue"){kind=icon}
96% within 3 days
Underwriting Review Turnaround Time2/bannerlife_icon_02-clock-blue.png?sfvrsn=2f2473e2_1 "BannerLife_Icon_02-Clock-Blue"){kind=icon}
12 days
Average Cycle Time3/bannerlife_icon_03-gears-blue.png?sfvrsn=abe1db75_1 "BannerLife_Icon_03-Gears-Blue"){kind=icon}
2 minutes
Average In-Force Hold Time4/bannerlife_icon_10-customer-service-headset-blue.png?sfvrsn=63af80f8_3 "BannerLife_Icon_10-Customer-Service-Headset-Blue"){kind=icon}
Performance Metrics as of 5/31/2026
$142M
APE10
41%
Instant Decision5
47%
Instant Decision (under age 50)6
84%
Exam-Free Decision7
48%
Quick Decision (3-day) 11
65%
10 day Decisions8
90%
First Call Resolution9