Resolve “Unsecured Connection” Error

• Step 1: Clear Browser Cache and Cookies

  Clearing cached data and cookies often resolves browser-related security warnings. Use the instructions below based on your browser. Official help links are included for reference.

  • Google Chrome
    • Open Chrome
    • Click the three dots (⋮) > Settings
    • Select Privacy and security
    • Click Clear browsing data
    • Select Cookies and other site data and Cached images and files
    • Choose All time > Clear data
    • Restart Chrome
      • Official instructions: https://support.google.com/chrome/answer/2392709
        
  • Microsoft Edge
    • Open Edge
    • Click the three dots (⋯) > Settings
    • Select Privacy, search, and services
    • Under Clear browsing data, click Choose what to clear
    • Select Cookies and Cached images and files
    • Choose All time > Clear now
    • Restart Edge
      • Official instructions: https://support.microsoft.com/help/10607
  • Mozilla Firefox
    • Open Firefox
    • Click the menu (≡) > Settings
    • Go to Privacy & Security
    • Under Cookies and Site Data, click Clear Data
    • Select Cookies and Cached Web Content > Clear
    • Restart Firefox
      • Official instructions: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
        
  • Safari (Mac)
    • Open Safari
    • Go to Safari > Preferences > Privacy
    • Click Manage Website Data
    • Select Remove All
    • Restart Safari
      • Official instructions: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
        
  • Safari (iPhone / iPad)
    • Open Settings
    • Tap Safari
    • Select Clear History and Website Data
    • Confirm and reopen Safari
      • Official instructions: https://support.apple.com/en-us/HT201265

• Step 2: Switch Internet Network

  • Disconnect from your current Wi‑Fi network.
  • Connect to a different Wi‑Fi or use a mobile hotspot.
  • Retry accessing the application.

• Step 3: If the Issue Persists

  • Capture a screenshot of the error message.
  • Note your browser name and version.
  • Mention whether you are using Wi‑Fi or Mobile Data.
  • Share these details with the support team.